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    Privacy Policy

    Last updated: April 2026

    1. Information We Collect

    Account data (name, email, phone), your Inquiry history (the item, creator and message you sent , not the WhatsApp conversation itself), verification documents you submit as a seller or provider, device info (model, OS, FCM token for push notifications), and optional biometric/PIN settings stored locally on your device.

    2. How We Use Your Data

    To connect you with creators via the Inquiry flow; manually verify sellers and providers and compute Trust Scores; deliver push notifications about inquiry responses and verification status; provide multilingual support (EN/FR); detect fake profiles and fraud; improve performance via offline caching; and comply with legal obligations.

    3. Off-Platform Payments

    Wouver never processes or holds payments, so we never collect your mobile money PIN, card details, or transaction amounts. Any payment you arrange with a creator happens entirely outside Wouver, between you and them.

    4. Push Notifications (FCM)

    We use Firebase Cloud Messaging to send inquiry, verification-status and platform-announcement alerts. Your FCM token is uploaded only when it changes. You can disable notifications anytime from Profile → Notifications or device settings.

    5. Local Storage & Offline Cache

    We cache recently viewed products/services, your Inquiry history, and language/theme preferences locally so the app works offline and loads faster. Sensitive entries (auth token, account PIN) are stored using the secure storage layer.

    6. Data Sharing

    We share data only with: (a) the creator you send an inquiry to (your message and contact details, so they can respond), (b) Firebase for push notifications, (c) authorities when legally required. We are not party to any payment, so we never share data with payment providers. We never sell your data.

    7. Inquiries & Messages

    We store the inquiry record (item, creator, timestamp, status: sent/responded/completed/closed) on your device to power My Inquiries. Once you continue on WhatsApp, that conversation is governed by WhatsApp's own privacy policy , Wouver does not see or store it.

    8. Your Rights & Choices

    You can: view/update your profile, change language and theme, disable notifications, view or delete your Inquiry history, and delete your account from Settings. Contact us to request data access or erasure.

    9. Security

    Encrypted local storage, PIN + biometric account lock, FCM token rotation, and manually verified seller/provider identities. We continually improve our security posture but no system is 100% impenetrable.

    10. International Users

    Wouver operates from Cameroon. Data may be stored on servers outside your country. By using our service you consent to such transfers.

    11. Children's Privacy

    Wouver is not directed to children under 18. We do not knowingly collect data from minors without parental consent.

    12. Updates

    We may update this policy. Significant changes will be announced in-app. Continued use means acceptance.

    Contact

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