Question 1

How do I create an account?

Accepted Answer

Tap Account → Sign Up, enter your email, name and password, then verify the OTP code sent to your email. A quick start guide will appear after your first sign-in.

Question 2

How do I navigate the app?

Accepted Answer

Use the top header for Discover, Products, Services and My Inquiries. The 'More' menu has Promotions, Tutorials, Settings and legal pages.

Question 3

Is the app available offline?

Accepted Answer

Yes , recently viewed products are cached locally. When you're offline, an Offline banner appears and cached content is shown automatically.

Question 4

How do I express interest in a product or service?

Accepted Answer

Open the listing and tap "I'm Interested." This sends a pre-filled message and opens WhatsApp so you can continue the conversation directly with the creator.

Question 5

Can I negotiate the price?

Accepted Answer

Yes , price, timing and delivery are all discussed directly with the creator on WhatsApp. Wouver only makes the introduction; it doesn't process the payment.

Question 6

How do I see my past inquiries?

Accepted Answer

Go to Profile → My Inquiries to see every item you've reached out about and its status.

Question 7

How do I contact a service provider?

Accepted Answer

Open the service and tap "I'm Interested" (or "Chat on WhatsApp" for some listings) to start the conversation. Scheduling and payment are arranged directly with the provider.

Question 8

Can I become a service provider?

Accepted Answer

Yes , go to Profile → Become Provider and complete the identity verification and portfolio steps.

Question 9

What does the verified badge mean?

Accepted Answer

Our team manually reviewed that profile's identity and completeness. It's a strong trust signal, but not a guarantee of the quality or outcome of any work.

Question 10

How is the Trust Score calculated?

Accepted Answer

From verification level, ratings, and completed-interaction history. See our Platform Policy for the full methodology.

Question 11

How do I report a fake profile or suspicious behavior?

Accepted Answer

Contact Support with the profile link and details. All reports are reviewed confidentially.

Question 12

What can I do from my Profile?

Accepted Answer

Manage your account info, view your Inquiries, switch language (EN/FR), toggle dark mode, manage notifications, become a Seller/Provider, and sign out.

Question 13

How do I enable push notifications?

Accepted Answer

Open Profile → Notifications → tap Enable. Grant permission when prompted. Notifications cover inquiry responses, verification status and platform announcements.

Help Center

Getting Started

Browsing & Contacting Creators

Working with Service Providers

Trust & Verification

Profile & Settings

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